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Ventra App

BYB Test 5
First Published - 12/23/2016 - 11:17AM

BYB Test 5 on Tickets

Last Updated - 12/23/2016 - 11:17AM
Global Password Reset
First Published - 09/06/2018 - 1:54PM

As of [XXX date], Metra website account users will be required to reset their Metra account password on your next login attempt, and specific instructions will be sent to the account email address. This is a one-time request made for security purposes.

Last Updated - 09/06/2018 - 1:54PM

Creating a Ventra account

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If you decide to create a Ventra account, congratulations – you’ve made a great choice. If you select “Create Account,” you’ll be taken to a page that will ask you to provide the following information:

  • First, create a username. It can be any name you want, but it has to be four characters or more.
  • Next, create a password, with a minimum of eight characters. The eight characters must include two of the three following features: 1) Lower-case letters 2) Upper-case letters and 3) Numbers or special characters.
  • Next, enter your email address, name, phone number and birthdate.
  • Next, choose and answer a security question. We’ll use this if we ever need to verify who we’re speaking to on customer service inquiries or you forget your password
  • Next, enter your address.
  • Next, pick a 4-digit access code

Finally, check the box agreeing to our terms and conditions and hit “Create Account.”

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